Help Center

We offer WORLDWIDE SHIPPING via DHL for most of our orders (unless specified on the product page) so it's very likely we can ship to your country.

Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out. 

Barring poor weather conditions, stock unavailability or typical end of the year congestion, your order should take on average 8 days to arrive.

- USA, Singapore: 4-9 day delivery (customers also have the option of 48hr delivery)

- Australia, Western Europe, South East Asia: 5-12 day delivery

- Canada, New Zealand, South America, Rest of Asia, Rest of Europe, Rest of World: 11-28 day delivery

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs holdup or even container backlogs. Please note that tracking information can be displayed after your order starts being shipped.

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at Track my Order.

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.